Refurbished Sticks - Warranty

Refurbished Sticks - 30-day full replacement - A one-time full replacement will be issued for any break on a refurbished stick, issued in the form of a HockeyStickMan gift card of full value before taxes.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or submitting their warranty claim within 30 days from purchase or arrival date in the case of shipping. Failure to provide evidence of the broken stick within 30 days negates any eligibility for warranty.
2. Refurbished sticks purchased with a full-credit are not eligible for a replacement.  I.e., you are eligible for a one-time replacement issued in the form of a full credit.  Coverage does not extend to the replacement stick

WHAT CLASSIFIES AS A BREAK

The following damage would classify as a broken stick eligible for warranty:

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

WHAT DOES NOT CLASSIFY AS A BREAK

A stick may have the following damage, but does not qualify for a warranty:

1. Surface marks or scuffing.
2. Cosmetic scratch in the shaft or blade that does travel through the carbon fiber.
3. Soft or  “Spongy” blades that still hold full rigidity.
4. Whippy or “whipped-out” sticks
5. A chip in the blade or shaft

Please note, warranty only applies in circumstances of breakage during routine use.  Items abused, neglected, or misused are not applicable for warranty.